February 25, 2018
In today’s world the time of waiting is over. The lightning speed in which mobile technology has developed and is continuing to drive forward has put us well into the digital age. It has sped up the process of being able to find an answer to a question as we now have access to a wealth of information at the touch of our fingertips. We can purchase items online and from overseas, book holidays and catch up with loved ones who are far away…the list goes on and the possibilities in the ways of communication are endless!
So, with this fast moving technological society that we now live in, why are we still waiting for quotes? Why is it ok to wait 2, 3, 4+ weeks to obtain a quote from a builder? A quote doesn’t need to be posted anymore, it can be sent via email and accessed on your device. So why the long wait?
We receive many enquiries through varying communication channels each week with each one at a different stage of their thought process. Below, we have outlined two of the main types of enquiries that we commonly see coming through and explain how we are responsive in providing them with the information they seek;
The Impulsers – these are the typical enquiries that we see from people (usually over the weekend). They have suddenly had the lightbulb moment that they want to extend or renovate their home to gain the additional space they need for the family and or lifestyle. They love their street, love their location, why move, when you can extend? Right? We get it, these enquiries want a quick response, they’re not interested in a detailed building quote yet, they just want to understand how to go about it and how much it is likely to cost, as let’s face it, expectation vs reality in terms of cost is not always on point so this needs to be cleared up right away.
This is why for every initial enquiry made with us we will respond within 24 business hours and let you know if;
a) we believe what you are asking for is achievable at your property and;
b) an indication of price range;
c) an explanation of the process and what is involved.
Boom. Answer given, simple as that. AND In just 24 business hours. Easy. Simples. Like it? Love it.
Now you can move forward and talk to your lender and partner about the financial aspect to see if you can progress forward with your ideas ahead of booking your appointment with the builder for your detailed quotation.
We usually find at this stage that we sometimes hear back from you straight away to book in an appointment, or we may not hear from you for another 3, 6, 12 months while you consider your finances. Regardless, we will remain in contact with you and on hand to answer any further questions. It’s what we do.
The Majority – these are the enquiries that come through and have already sought a preapproval to see how much they can borrow, or know how much of their money they can allocate to a build. Some may even have plans prepared. Again, we treat these enquiries the same as the impulsers they will receive that quick indicative guide price, however, we find that from here they are already keen to get moving and make an appointment for a builders tender.
We sense your urgency here, we get it, you are excited and we love that! The possibility of making your dream a reality is the next chapter towards creating that future home with your family! We get moving and book your appointment for the builder to come and meet you. The appointment with the builder is imperative. Here, we will commit our time to understand you, your family’s needs, dedicating ourselves wholly to ensuring you understand the possibilities of what you can achieve with your home and discussing those ever important solutions with you, while managing your budget expectations.
So how long after your appointment will it be until you receive our detailed quote I hear you ask? We will deliver your detailed build cost estimate via email within 48-72 hours of an appointment! Yes, just like that! No waiting for 2, 3 or 4+ weeks. Just 72 hours!
Why so quick? Because you have invested in us for your consultation, we have invested and committed our time into you to ensure that you are provided with the answers you need as quickly as possible so that we can help get you going.
It’s all about moving forward, helping you get to that next step quicker, helping you understand what is required, helping you and your family get what you want.
So, when you think about it, we can deliver you a price guide within 24 hours and a quote within 72 hours. We can do all of this in less than a week. Within 4 weeks we could already have your plans lodged to Council! So why are you still waiting?
We’d be interested to hear your thoughts and feedback on any of our content as it helps us improve and deliver a better service to you, our future clients. Get social with us across Facebook, Instagram, Twitter. Direct message us, make an enquiry, we’re available and we’re responsive.
January 23, 2018